A booking assistant that stopped inventing details
A chat and voice assistant was booking calls with missing or made-up details. Now it can't book until every detail is real.
- For
- European web and AI agency
- Area
- Customer inquiries
- Status
- Chat and booking live
The problem
The assistant answered questions and booked calls, but it booked without an email or phone number, didn't confirm dates, and sometimes made up details.
How it works now
- It asks for six details before booking: name, company, sector, email, phone, and date and time.
- Dates are read by plain code instead of the AI, in five languages.
- Free slots come pre-labelled, so the assistant never works out dates itself.
- The knowledge base is about half its old size, so answers come faster.
Result
No more bookings with missing or invented details, and faster replies on chat.